Orders and Shipping

Q: Where do you ship?

A: We offer worldwide shipping. Additionally, we provide free shipping to customers in the United States, Canada, New Zealand, United Arab Emirates and Australia.

Q: How long does delivery take?

A: Our total delivery time is 7 to 15 business days (Monday to Friday), including processing and transit time.

Q: What is your order cut-off time?

A: Orders placed before 5:00 PM (Monday to Friday) begin processing the same day. Orders placed after this time will be processed on the next business day.

Q: How can I track my order?

A: Once your order is shipped, you will receive a confirmation email with a tracking number. Use the tracking link provided to monitor your package’s progress.

Payments

Q: What payment methods do you accept?

A: We accept major credit and debit cards (Visa, MasterCard, American Express, and Discover), and Paypal.

Q: Is my payment information secure?

A: Yes, your payment information is processed securely through encrypted channels, and we do not store your payment details on our servers.

Returns and Refunds

Q: What is your return policy?

A: We offer a 30-day return window for items in their original, unused condition. Please refer to our Return and Refund Policy for complete details.

Q: How long does it take to process a refund?

A: Refunds are typically processed within 7 to 10 business days after we receive and inspect your returned item.

Q: Who pays for return shipping?

A: Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect.

Products and Care

Q: How do I care for my Polynesian Zone garments?

A: Please refer to our Care & Instructions page for detailed garment care guidelines.

Q: Are your products true to size?

A: Yes, our products are designed to be true to size. We recommend checking our size guide on each product page for accurate measurements.

Q: Are your patterns and prints authentic?

A: Yes, our designs are inspired by Polynesian culture and carefully crafted to reflect its beauty and elegance.

Other Questions

Q: How can I contact customer service?

A: You can reach us via email at support@polynesianzone.com or by phone at phone: +1 2139057721

Email: support@polynesianzone.com

Q: Do you offer gift cards?

A: Yes, we offer digital gift cards. They can be purchased on our website and are available in various denominations.

Q: Do you have a physical store?

A: At the moment, we operate exclusively online to serve customers worldwide.